The support worker app

The whole shift lives in their pocket

The schedule, the briefing, the clock-in, the notes, the handover. Your workers open one app for every shift, because it's where the shift actually happens. No paper, no group chats, no 10pm catch-up admin.

Book a demo Start free trial
7-day free trial Australian support No lock-in
My schedule

Today and the fortnight, at a glance

Workers open the app and see exactly what's on: today's shifts first, the rest of the fortnight underneath. Times, clients, service type and the state of each shift, with no phone calls to the office to ask "where am I tomorrow?"

  • Today and fortnight views: the next shift is always one tap away
  • Live shift states: confirmed, starts soon, briefing still to read
  • Roster changes land instantly: the office updates it once and every phone reflects it
  • Client and service on every shift, so workers walk in knowing the context
See how the office builds the roster
CareHubAM
My Schedule

Your shifts for today and the fortnight ahead

2TODAY
9THIS FORTNIGHT
7:00 am – 1:00 pmJordan B. · Personal care
Starts soon
3:00 pm – 8:00 pmPriya S. · Community access
Confirmed
Tomorrow · 9:00 am – 2:00 pmMarcus W. · Daily living
Briefing to read
Schedule Training Timesheet Documents More
GPS clock in / out

Clock on when you're there. Not when you say you're there.

One green button starts the shift, and the app checks the worker is actually at the client's location before it lets them press it. Early arrivals are handled sensibly, and the timesheet writes itself from the real clock times, not a memory of them.

  • GPS verification against the client's address before clock-in
  • Early clock-in handling: arrive at 6:48 and the shift still starts at 7:00
  • Timesheets from actual times: clock-in to clock-out, no manual entry
  • Clock-out closes the loop: the office sees hours the moment the shift ends
CareHubAM
Clock In / Out
Today · Jordan B. · 7:00 am – 1:00 pm
✓
Location verifiedYou're at the client's address
Clock In
You're 12 minutes earlyNo problem. Your shift will still start at 7:00 am on the timesheet.
✓
Timesheet entryBuilt from your actual clock times
Automatic
Schedule Training Timesheet Documents More
Briefings, checklists & tasks

Walk in knowing the client. Walk out knowing it's done.

Before the door opens, the worker has read the shift briefing: mobility, allergies, routines, what matters today. Pre- and post-shift checklists make the essentials impossible to skip, and shift tasks turn "did anyone do that?" into a list with ticks on it.

  • Shift briefings: the need-to-knows, surfaced before every shift
  • Pre- and post-shift checklists set by the office, ticked in the app
  • Shift tasks: assign them to the shift, see them completed against it
  • New worker covering? They get the same briefing as a regular, so no cold starts
CareHubAM
Shift briefing
Jordan B. · Read before you start
Mobility
Uses walker, allow extra transfer time
Allergy
Penicillin (see care plan)
Routine
Prefers breakfast before shower
Pre-shift checklist
✓
Read shift briefing
✓
Reviewed last handover
✓
Confirmed transport plan
3 of 3
Shift tasksMeal prep · Goal 2 walk · Meds prompt
2 remaining
Schedule Training Timesheet Documents More
Notes, incidents & ABC charts

Written on shift, not remembered at 10pm

Progress notes get written in the moment, with photos attached where they help. Incidents go through a structured form, not a free-text panic, and behaviours of concern are captured properly as ABC charts. Every record lands in the client's file the second it's saved.

  • Progress notes with photos: capture it once, on the spot
  • Structured incident reports that ask the right questions every time
  • ABC behaviour charts: antecedent, behaviour, consequence, recorded as they happen
  • Handovers: read the last one before you start, leave the next one before you go
How records feed compliance
CareHubAM
Progress note
Jordan B. · Today · 12:46 pm
Walked to the shops using the walker and managed both crossings independently. Great progress on Goal 2.
2 photos attached Saved to client file
Incident reportStructured form · coordinator notified
Submitted
HandoverLeft for the 3:00 pm shift
Done
ABC chart
Behaviour tracking · 11:20 am
Antecedent Behaviour Consequence
Schedule Training Timesheet Documents More
Training & compliance

Their training and documents travel with them

Assigned training modules sit in the same app as the shifts, so they actually get done. Workers carry their own compliance documents (screenings, certificates, ID), upload renewals from their phone, and see what's expiring before the office has to chase it.

  • Training modules in the app: assigned by the office, completed in the field
  • Own compliance documents: workers see their status and upload renewals themselves
  • Expiry alerts: a nudge on the phone before anything lapses
  • The office sees it too: every upload lands on the compliance dashboard instantly
How compliance works
CareHubAM
My Documents

Upload and manage your compliance documents

10/11MANDATORY
10UPLOADED
1MISSING
✓
NDIS Worker ScreeningExpires 03/2028
Verified
✓
First Aid CertificateExpires 11/2026
Verified
✓
Working With ChildrenExpires 08/2029
Verified
✕
CPR RefresherMissing
Upload
Medication Support moduleAssigned by your coordinator
In progress
Schedule Training Timesheet Documents More
Made for the work, not the office

An app workers don't have to be talked into

If the field team won't use it, none of it matters. So the app does three things relentlessly well.

Built for the field

Designed for life on the road: quick to open between houses, simple enough to use one-handed in a hallway, with the next shift always front and centre.

Nothing missed

Checklists and shift tasks turn "I think it was done" into a record. Briefings get read, essentials get ticked, and the office can see all of it without a single phone call.

Clean handovers

Every shift starts by reading the last handover and ends by leaving the next one. The incoming worker knows exactly where things stand, even if they've never met the client.

Put every shift in their pocket

Book a 30-minute demo and watch a shift run end to end in the CareHub worker app, from clock-in to handover.

Book a demo Start free trial

7-day free trial · No setup fees · Cancel anytime