CareHub exists because we watched good providers drown in admin: a roster in one tool, notes in another, compliance in a spreadsheet, invoices in a fourth system and the NDIS plan in a drawer. We built the one system that replaces all five.
People start disability providers to support people. Then the admin arrives: rosters to juggle, screenings to chase, notes to write up at 10pm, budgets to reconcile against a plan, invoices to line up with the price guide. Most software makes providers choose: run a compliant business, or be present for the people you support.
We refused that trade. CareHub was designed around the daily reality of Australian NDIS providers from the first line of code: the plans, the funding categories, the price guide, PRODA, worker screening. Not a generic rostering tool with NDIS bolted on later. One system that carries the work from job applicant to onboarding to roster to shift to note to invoice to margin, so the admin runs itself and the hours go back where they belong.
Every feature we ship gets measured against these, and a few haven't made the cut because of them.
Software is the means, not the point. We judge every screen by one question: does this help a worker, coordinator or director deliver better support? If a feature saves the office an hour but costs the participant attention, it doesn't ship.
Providers hold some of the most sensitive information in the country, and we treat it that way. Every change is captured in the audit log, consent is managed and traceable, and access follows roles, so trust is provable, not assumed.
No two providers run the same way. SIL houses, community supports and coordination caseloads all have their own rhythm. CareHub shapes itself to how your organisation works, instead of forcing your organisation to work like the software.
Generic care software treats the NDIS as a customisation: a few extra fields, a plugin, a workaround. We made the opposite bet: build for one sector only, and go deep. That's why plan budgets sit on a live timeline instead of a spreadsheet, why a SIL estimator exists at all, and why an invoice lines up with the price guide without anyone checking it twice. When the scheme changes, CareHub changes with it, because there is no other sector competing for our roadmap.
Book a 30-minute demo and you'll talk to the people who build the product, not a sales script. Bring your messiest roster and your hardest plan.
7-day free trial · No setup fees · No lock-in · Australian support